Party Pulse Hire is a trading brand of MH Creative Services CC, based in Windhoek, Namibia.

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We respect your privacy and are committed to handling your personal information responsibly.

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1. Information We Collect

When you enquire about or book our services, we may collect your name, phone number, email address, event date, venue details and preferred play package.

We may also collect booking and payment information necessary to provide our services.

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2. How We Use Your Information 

We use your personal information to:

• Respond to enquiries and provide quotations.

• Check availability and confirm bookings.

• Arrange delivery, setup and collection of equipment.

• Process payments and refundable security deposits.

• Communicate with you about your enquiry or booking.

• Maintain necessary business and financial records.

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We do not use customers' contact details to send unsolicited promotional messages.

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3. How We Store Your Information

We only separately save customers' contact details in our business records once a booking has been confirmed. Information submitted through our website, Facebook, Instagram, WhatsApp or Meta Instant Forms may remain stored on those platforms, even when a booking is not made. We take reasonable precautions to protect personal information from unauthorised access, loss or misuse.

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4. Sharing Your Information

We do not sell or share customers' personal information for unrelated marketing purposes. Where necessary, we may share relevant information with service providers involved in delivering our services or operating our business.

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5. Payments and Booking Records 

We may retain invoices, payment confirmations, booking records and security deposit information for business administration, accounting and applicable legal requirements.

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6. Website and Third-Party Services

Our website is hosted by Wix, and we also communicate with customers through Facebook, Instagram and WhatsApp. These platforms may collect and process information according to their own privacy policies. Our website may use cookies and similar technologies to support its functionality. Additional cookies may be used depending on the website's settings and enabled services.

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7. How Long We Keep Your Information  

We retain personal information only for as long as reasonably necessary to manage enquiries, complete bookings, maintain business records and meet applicable legal obligations.

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8. Your Privacy Rights

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal requirements.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website.

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10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact:

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Party Pulse Hire
MH Creative Services CC
Windhoek, Namibia
Email: partypulsehire@gmail.com